Customer Testimonials
Good service short wait workers were very knowledgeable and friendly. They were also very polite
Staff is professional & clearly listening while offering advice. A very good experience. They provide services as car washing & shuttle service if necessary. A definite plus!
Excellent service. Staff are very friendly. I would highly recommend this service center for all your needs.
Al Cisneros in service is a real asset to BK. He is customer focused, very knowledgeable and friendly. He explains his recommendations, next steps and the process.. Marco the service technician did an outstanding job diagnosing the problem on my Forester. He took me for a test ride to understand the problem. My Subaru has always been serviced there and will continue to because of great service.
Honest, Knowledgeable, Friendly, Supportive, Great Selection, Excellent Prices, Easy Access, Salespeople do not pressure for a sale. Keep up the positive atmosphere.
Service is always a pleasure and my tech Al always keeps me up to date on what is going on with my car
Alvaro always greats me with a smile and is personable and friendly. He is always helpful. Phil Battaglia fills me in on work done to my car and the status of my brakes, filters etc. He is thorough, trustworthy and informative. Love bringing my car to this service center, things always go smoothly. This alone makes me want to stick with Subaru for my future cars.
Their service area is very comfortable and clean and the service was preformed in double time. Love the dealership also, best experience I’ve ever had in a showroom.
They have been wonderful. I was late due to AAA issues but they waited for me. They looked for ways to save me a lot of money.
All went just perfect. Was outta there in under an hour for an oil change and tire rotation.
Brought car for first service. Did a great job.service writer was on his game.
Excellent service in getting me a car on the day I needed it even though it was a holiday.
Polite, detailed and courteous from entry to exiting. Nicole is a friendly professional, very nice.
Every visit to Bill Kolb Jr Subaru Service is a good one. Al Cisnero takes good care of my Subaru; recommends what is needed and gives me a fair price. I appreciate all they do to keep our 2018 Outback running like new!
I had an outstanding experience with Marco and the rest of the service team at Bill Kolb Jr. Marco diagnosed an unusual intermittent noise problem (turned out to be a front suspension issue and was covered under warranty) we had and a few weeks later it seems to have done the trick. It's not just that it was resolved satisfactorily - we all expect that, but his dedication, courteousness and communication went WAY beyond any auto service experience I've ever had. Amazing. The rest of the service dept were also a pleasure to deal with and the complimentary ...
We just purchased our second vehicle from Howard at Bill Kolb Jr. Subaru in Orangeburg. Both experiences have been nothing short of phenomenal. Their prices are the best around and the overall shopping/purchasing experience is very simple and straightforward. They truly care about the happiness of their customers which was something we did not experience at other locations. We happily drive past two other Subaru dealers to get to Bill Kolb Jr. Their staff throughout the buying process has been wonderful. Next time we need a new or new(er) vehicle, we will certainly go back to Bill Kolb. ...
On 10/09/2023, I went to Bill Kolb Jr Subaru with my mother to purchase a vehicle. When we got there, we were greeted by Mr. Howard Bonfield, and we explained to him what we were looking for. Mr Bonfield was very professional, he took the time to explain everything to us and he explained to us in great details every possible options. It must be said that my mother wanted to purchase a Toyota Rav4 , so we went to a local Toyota dealership that morning. The salesman was very pushy and he made us feel that he just wanted to sell ...
I love my new Crosstrek Limited! I had a quick no pressure experience in trying to find my new car. I appreciated all the patience Sales Consultant Howard Bonfield showed me, explaining everything in detail, before and after the purchase of my new car. Looking forward to joining the Subaru Community!
I have been coming to this dealership for 6 years now. The advisers are knowledgeable and the technicians are expert at repairing my vehicle.
Every department deserves 5 stars. Sales were incredibly respectful to my needs and my time. They were honest and made buying easy. I would highly recommend Ben Sunny, but Rich Janke knows customer service and has taught his team well. When I brought my car in for work, Stephen was amazing, and incredibly respectful to my schedule and communication preferences. When he was not in the office, Al and Nicole did great at taking me over and keeping me up to date. A+ team. I cannot say enough good things. I would highly recommend anyone purchasing or having work done at ...
I got an accurate diagnosis and clear explanation of process. Tech was very helpful as well
Friendly and trustworthy dealership. They were very fair and transparent on car pricing and trade in. Juan Torres is an excellent salesperson- took extra time with us without any pressure or hassles.
Buying a car is often stressful, but at Bill Kolb, my experience was Stress-free and very professional. Excellent dealership.
Just purchased our 4th Subaru in the last 17 years. The sales staff are very knowledgeable about the product and features of the cars. The experience was outstanding. Ben Sunny our salesman took the time to explain all the new tech features to us. The ‘24 Outback that we purchased is the first time we drove an Eyesight/ Starlink car. I would not hesitate to recommend purchasing a new Subaru from Bill Kolb Subaru.
Best Subaru service Centre in the area, wonderful staff, great facilities, completely open and honest.
Very pleased with service and the time it took Couldn’t be happier Will be back again
Honored my appt time, kept me updated, understood my issues, and resolved all satisfactorily. It’s why I drive the hour to come here!
They were great from the moment I got on line Jessica who I was chatting with had Mariza call me. And Mariza put me in contact with Mel and Bob. Omg my daughter and I love Bob he was so patient and concern over my daughter. And Morty was also great. We were treated like family
I found them to be Friendly and Responsive. Pleasant experience. No complaints. .I would recommend them to a friend.
Very efficient visit. Took care what I needed them to do without a lot of hassle.
This review is overdue, as I purchased a car from this dealership last year. This was my first ever purchase from a dealership, and after that, I dealt with 4 other dealerships while helping other family-members buy cars. After dealing with other dealerships, I can now fully appreciate how GREAT my experience was with this one - specifically with Juan, the salesman that helped me with my purchase. Juan was super polite, informative, and very patient throughout the process. I actually looked back at my texts with him, and I feel bad for how difficult I was with my scheduling at ...
Excellent service and comfortable waiting area. I was in and out in an hour as promised.
Everything was as promised, including updates, & estimate. Courteous, even cordial interactions. Dealership had a " quiet room" to accomplish quiet, thoughtful tasks. Entire space very clean & water, coffee,tea, etc on offer. Asked for couple of things like connecting mobile phone via bluetooth,etc & was cheerfully done. ~ looking @ Winter. '23-'24 w/ confidence. All in All a positive experience, thank you
Again, this car dealer is the most honest auto service that I always go to and I recommend to every one that read my review. Even though they gave me an oil change for free of $80 worth, they still gave me another $10 discount. I highly recommend them. The sales person was Nicole and was very pleasant and helpful. Thank you very much and see you at my next apt.
We have been clients here for 5+ years and the reason why we keep coming back is because of this quality of the dealership. Everyone here is professional and always makes sure you leave happy. They go above and beyond to make my experience leading a car pleasant. The sales reps are willing negotiate to make sure you have the best price possible. Highly recommend.
Advisers are very knowledgeable. Provides service details timely. Repairs done as efficient as they can.
Good maintenance, helpful front desk. Previous agent couldn’t answer some technology questions on dashboard.
Your live staff in person Esp Al Cisnerous- competent reliable — provides clear explanation and every question , no mattet how simple, answered with reapect
Service was solid, but over 90 minutes for a scheduled oil change is way too much.
Trustworthy repair service for a good price. Video of inspection service is a great idea.
Customer service is very good. Al, the agent who helped me, is exceptional. I arrived promptly at 7:30 for NYS vehicle inspection. After more than two hours, I was told that my car passed inspection BUT that it needed a AC filter, rear window wiper, and an oil change, which I agreed to, ONLY because I was told it would take about 20 minutes. An hour and a half later, I asked Al what was up. He apologized, said it was ready & did not charge me for the oil change. Three and a half hours! What really puzzles me is this: ...
Dealership facility is clean. The service adviser and service personnel were courteous, friendly and helpful. The scheduled maintenance reminder was timely as far as the service needed for the car; work done on was described in detail in the customer’s written copy .Great!
Everyone was kind and willing to answer questions the best of their ability. I felt welcomed at the dealership.
Everyone was so friendly and made you feel comfortable. Howard was extremely helpful with the process of buying a new car.
Great and fast service! Everyone was so helpful and answered all questions I had thoroughly
Brought my car for service for multiple issues they diagnosed them immediately so that was very helpful in getting my Subaru back on the road
The business development, sales and finance staff was very friendly and helpful. Environment was very clean. Professional atmosphere.
Danielle in service -professional, knowledgeable, friendly. I like the link to service videos-strengthens trust.
Service that is recommended is explained in detail. Appointments are easy to make. Waiting areas are clean and the quiet room is an added bonus. I have found the service managers helpful in giving some financial consideration when they can.
The sales department was outstanding. Also the service department was very helpful. I would recommend you to anyone looking for a Subaru.
Easy to schedule service appointments and friendly service people. I was dated vis text message on progress and estimated cost and what needs to be done.
I took my car in for a dead battery. The service center was polite, quick and professional. Couldn’t be happier.
Great service and quick too. Definitely recommend this service. Will return in the future here.
Superior service, quick and timely updates with great support people make the experience at bill Kolb a pleasure.
Service was prompt. Very friendly and informative staff. Relaxing and comfortable atmosphere while waiting for service.
Prompt, responsive to needs,clean inviting waiting room,knowledge staff and most importantly goes the extra mile to explain and troubleshoot an issue.
Steve calicchio provided excellent service and was able to get me in and out within a reasonable time, while also providing me updates on the status of my vehicle. I will continue to bring my vehicle to Steve due to him going above and beyond and for him providing the best customer service experience. I would also recommend anyone with a Subaru that needs to be serviced to see Steve.
The people take care of you and work with you. I would recommend them to anyone
I have gotten 6 or 7 cars from them over a 25 year period and have always had great experiences.
You could not ask for a better car dealership to work with than Bill Kolb Jr. Suburu. There are no lies. Everything is straight up. Everyone is extremely polite and clearly a good customer experience is important to them. Howard Bonfield was my sales agent. He was so nice that I felt bad that I didn't like the Suburu Crosstrek I came to look at. It was too small for my needs. I asked about the Outbacks they had. He knew that they were over what I budgeted... but I asked for a test drive and fell in love ...
Service Rep Alfonso is so professional and helpful - and they had me in and out fairly quickly
Nicole was helpful and professional as usual. She kept me informed every step of the way.
Good service nice people And a job well done just recommend to a friend they bought a out back
Excellent service, adviser let me know what needs attention in my next service and was knowledgeable.
Very helpful. Great customer service. Very attentive and good understanding of the customer. Good experience.
This is our fourth and fifth purchase from Bill, Kolb, Jr., Subaru, and we couldn’t be happier. We had to bring our two kids, both under two, to pick up our cars; and everyone there went above and beyond to make them comfortable, while still assisting us professionally. Our salesman, a Holman held our little girl while we switched out our cars. One of the managers found brand new Subaru toy cars for our little boy. These acts were just a piece of what made our experience with them so wonderful. We highly recommend.
The staff was very friendly and knowledgeable. This is the third car I bought from subaru. Absolutely no pressure i'm very happy with the sale staff
Good customer care services, My guy took his time in making sure I left with smiles on my face. Quality at this dealership is at the topmost level
Scheduled appointment and car was repaired and ready for pick up. They called during the day to let me know what they found and sent text/email
People at Bill Kolb Subaru, whether the top executive or the sales or mechanic service person are always friendly, go out of their way to help, and are kind and knowledgeable. A good reason why we keep coming back to Bill Kolb Subaru time and time again.
Excellent customer service and reasonably priced. They’re Subaru experts and take the time to do right by their customers.
I had a great experience with Mel as my salesperson. I was an out of state customer who paid cash and the dealership was fine with both of these options. The car was just as described and the buying process was quick and simple with no high pressure tactics. I would definitely buy another car from them.
Great service smooth and complete. Great job! Was my first visit with my first Subaru. Was as great experience as when I first dove my Crosstrek home.
Sales Consultant Maryellen Dixon was absolutely fantastic! The rest of the process, however, was not. There was an issue with final pricing with management but they did eventually rectify the disagreement to my satisfaction.
The dealer/agent (Mr Juan Torres)was very professional, thorough in giving information, friendly, and a gentleman. He showed sensitivity to the needs of particular Subaru owners; e.g. I am vertically challenged and have some difficulty in closing the rear gate -so he programmed it to open just above my height 😊 More importantly, I didn’t feel that I was being coerced into buying something that I didn’t like. Although the Forester is my 3rd Subaru, Mr Torres made sure that I am comfortable with driving the car; he also made a follow-up call. I will definitely ask ...
The dealership is well staffed and everyone is knowledgeable and helpful. It’s worth the trip from Bergen County.
Danielle explained the repairs that needed to be done but not today. She was an excellent service advisor.
Had a great experience working with Howard in purchasing my new car. Even got a good deal on my trade in.
Great friendly service .I have been coming to Bill Kolb since 2008. They are the best.
Offered a great deal on my trade-in. Responsive & kind salesperson. Would've liked more attention paid to discussing my credit rating and APR offered. Financial rep was too fast when discussing warrantees, different levels of coverage offered.
We received excellent service. Our advisor was very professional and courteous!! Everything was done in a timely manner.
I was again most satisfied with Kolb service. Very professional! My agent (Daniele Aceto) happily greeted me at 7am, went over my service requests with me and kept me abreast of the progress while I waited. As always service was excellent.
Staff very helpful. Sales person Howard Bonfield is exceptional. Totally explained the options and introduced me to the Impreza RS. I am very satisfied with the choice.
Every time I set up an appointment it goes very well. They are kind and courteous. They do not try and through in extra work or services you don’t need. They are honest and trustworthy.
If been a happily loyal customer of Bill Kolb Jr. Subaru for over a decade for good reason- they’re the best around in service, sales, customer respect, and doing everything correctly the first time!
We purchased our latest car from Bill Kolb,, and the translation was easy. Since I started using their service department, my cars have been running great. I would recommend them to anyone.
Friendly, professional, courteous and generous. If you expand these words , you will know them. Thanks
Came here for the 1st time for my 24,000 mile Subaru check up. Super easy scheduling for this appt. Upon arrival everything went smoothly, The staff are super courteous and professional and stayed in touch via text with updates. When I returned to pick up my car, they surprised me with a 10% discount and had my car conveniently parked and ready. I’m sold! I’ll be returning here again for my next appt and my only regret is why did I wait so long to come here! Happy Subaru Driver🫶
Honest and courteous throughout the process. We drove from Long Island to Rockland County because the local dealers are unscrupulous and are marking the cars up way above window sticker. Bill Kolb Subaru was a pleasure to deal with.
Was there for a NYS inspection and that’s what I got, they did not try to up sell me on unneeded service or parts. Danielle was great.