Customer Testimonials
Best customer service. I will not hesitate to take my car back to them. Very professional
Just purchased certified preowned and love it This is my third outback In 10 years always a pleasure With this dealership š
Bill Kolb Subaru always provides excellent service when I bring my car in for repairs. The staff are friendly, helpful, and knowledgeable about the services.
12,000 mile service appt was great. Tyler was very helpful. Everyone in service was competent and pleasant. Coffee a nice perk
Friendly staff! Make you feel valued as a customer. Danielle was so great to work with.
Bill Kolb Subaru did thorough., prompt service. I took the car in at 11 am on a Saturday and they not only did the standard service quickly but identified and repaired (at a fair price) a damaged away bay. I trust them 100%.
Very courteous and friendly dealership. It was a good experience. Salesperson was very helpful explaining information.
I was greeted by a friendly face (Juan Torres). He asked pertinent questions and answered my questions. There was no rushing to sell, he made the experience very smooth.
Salesman (Windshell) was very knowledgeable and professional. He reviewed many features of the car during our discussions and did a very thorough review when we picked up the car. The price was fair as was the trade-in allowance. The previous owners of this dealership had a much different approach. I definitely would recommend this dealership and also the salesman (Windshell).
This is the second vehicle I've leased from Bill Kolb Subaru and both times the process has been quick and easy. The service is always done quickly and efficiently. Great overall experience.
I donāt usually write reviews but everyone we interacted with was pleasant, knowledgeable and helpful. Our salesperson, Mr. Bonfield was excellent. He explained the process and pricing clearly. The price he quoted was the price we paid. Delivery went smoothly. I will have to change my opinion about car salesman.
All employees have all exemplary and they listen to the customers. They are one dealership that does not take the attitude that the car is sold and the heck with the customer.
Everything went smoothly. Warrantee coverage of replacement battery was unexpected but accepted gladly. Thanks again!
Efficient, friendly and professional service. Superb waiting area. Quick service. The service provided was explained very clearly
For the last 8 years I have only taken my 2017 Forester, which I purchased at Bill Kolb Subaru, to Bill Kolb for service because of the outstanding service I receive. Service advisor Al Cisneros is extremely knowledgeable, friendly and helpful. He always greets you with a big smile. He takes the time to explain what my vehicle is going to need and keeps me updated on the status of the vehicle throughout the process. His customer service is impressive It is wonderful to see service advisor Danielle Aceto is back. She is attentive, ensuring that every detail is addressed, friendly and ...
Very clean and professional facility. Staff are knowledgeable and very receptive to any customer questions.
If you need your car serviced I advise you to go to Alvaro heās great at what he does and is extremely helpful!!
Exceptional service from start to finish. Knowledgeable, friendly, and efficient. The salesperson, Maryellen Dixon, was incredibly helpful and professional. Highly recommend!
Al Cisneros is the best!! He takes the time to inform and explain the services that are needed. He is courteous and patient, and I appreciated his time.
Al Cisneros makes the difference, he takes care of the customer. Nothing else to say
Courteous service,Keep up to date on the progress of the service explained all services completed in plain language
My car buying experience at Bill Kolb was stress free. I appreciate the time Howard spent explaining my new carās options.
This was my second time purchasing from Bill Kolb Jr. Subaru and it was a fantastic experience. Howard Bonfield was the first person I saw when I walked through the door and he handled the entire sales process with professionalism and courtesy throughout. Howard was extremely transparent, took the time to answer all my questions in detail and also made my trade-in process straightforward. I highly recommend Howard and Bill Kola Jr. Subaru and intend to return there for any vehicle needs.
I have been at Bill Kolb Jr Subaru service center multiple times and never get disappointed, always the best service for my Forester especially with Alvaroās outstanding customer service. I will definitely recommend to everyone!!
Nice friendly people, helpful and well meaning waiting time was reasonable, car looked and sounded good
Kenneth is very professional and the service that was provided is excellent & Quick. I will recommended to other people.
I am very pleased with the work of this dealership auto service. The customer service is great
We just bought our third used car from this excellent, professional Dealership. We couldn't have asked for a better salesman than Howard Bonfield. We were able to trade in our old Subaru, get our insurance coverage and new title and registration and drive our 2022 Outback home the same day! Mr. Bonfield made sure we were aware of all the new technology on the dashboard. He even emphasized that we could call him at anytime for questions as he comes with the car.
I have been dealing with Bill Kolb Subaru since 2004; the sales department and the service department have always been helpful and have provided a high level of service. I highly recommend the dealership.
Howard was great to work with and very accommodating. Made the experience easy and stress free
Bill Kolb service is the best in the business. They are punctual and personal. The waiting area is comfy and the people who work with you are tops.
This was my first visit to the service department for my new Subaru CrossTrek. Having already made the appointment by phone, I did not have long to wait, I was told to pull my car into the bay and directed inside to speak to a service rep. Although there was a short wait, I was greeted while waiting and told they would be with me shortly. The service rep. was efficient and let me know what work was to be performed and answered all my questions and was able to give me an estimate for how long it would take. ...
Fast and easy for us to use. My wife was able to shop while the car was serviced
The professionals at Bill Kolb Jr Subaruās service Department are consistently courteous and attentive.
Reliable and speedy service with great customer service! I will be returning for service at every interval.
Iām usually very satisfied with the service department. However I had to pay $100 for a software update related to voice command phone calling. Shouldnāt this be on Subaru?
Dealing with Howard was a pleasure, as usual. We are from upstate New York and travel over an hour, passing other Subaru dealerships, to buy a car with Howard at Bill Kolb. We appreciate the great service and efficiency. Thank you again!
Bob Zimmerman made the process of buying a new car easy and pleasant. Everyone at the dealership was incredibly nice and helpful. Love my new Outback!
I appreciate the guidance I received from Al Cisneros. It makes a difference to be treated like an individual. Also noteworthy, the waiting area was inviting and comfortable. I appreciated the quiet room.
Timely and professional . clean and comfortable customer service waiting area. Will recommend them to friends .
Exceptional customer service! Danielle was an absolute pleasure to work with. She went above and beyond to assist usāarranging a Lyft so we could get to dinner, keeping us informed throughout the process, and clearly explaining the work that needed to be done along with our options. Now thatās what I call top-notch service!
They are great, gave me free oil change as I had to wait a little while.
I always go here in Subaru in 303. Always good service prompt , easy and accommodating. Keep it up . Thatās why I love Subaru Service is great.
Kenneth was amazing! On a busy Saturday morning, he took good care of us, securing a shuttle for us so we didnāt have to wait for our vehicle. He was pleasant, kind and professional. Appreciated his service
As always Bill Kolb gives great service. Very experienced staff. Always looks to do the utmost for the customer
I recently had the pleasure of buying a car from bill kolb jr ], and I couldn't be more impressed with the experience. From the moment I walked onto the lot, the staff was welcoming, knowledgeable, and incredibly helpful.
I love the people that works in subaru , its my 3 purchase with them and i keep coming back because they are easy to work with specially my sales agent howard bonfield
Honestly the best dealer shop! Everyone was so helpful! They give you a full report on what your car needs fixing.
This dealer is so Clean and organized, the service is great and people is courteous and always ready to help you.
It was a pleasure to do business with Maryellen and her colleagues. They accommodated all my requests and gave a good price. Plus I got a beautiful car with all the bells and whistles!
This dealership was so helpful and insightful on the whole car buying process. Howard was such an amazing person to work with, as he would always update me on any updates and was very thorough in helping me find the best car for myself! I will always recommend Bill Kolb and Howard if someone is looking to buy a car!
I trust them and like doing business with them. Nice employees. Service center has a good waiting area. Service can be a bit slow, service rep is nice guy but did not return my voice mail call
Repaired my car well. Fast service. Will gladly come here again. Service staff was responsive.
Getting service through this dealer has been efficient, friendly, and helpful. My service advisor made good suggestions, kept me aware of the service process, and insured that the work was done properly. My advisor was Alvaro on 11/13/2024.
Service was prompt and on time. Employees we're professional , very helpful and kept you informed during process.
Kolb Subaru has been excellent in its service as well as initially when I bought my car. The Service Department is quite helpful. In particular, Al Cisneros has been superb.
I Have been leasing my cars from Bill Kolb since 2016 and each time I have worked with Howard Bonfield, and as always its a total joy to work with Howard and the Dealership in general. Everyone I've come in contact with at the dealership is pleasant and friendly, never any attitude from anyone. Excellent up front pricing with no haggling, and they always have the lowest prices of any other dealers local to me. Howard is a total pro, knows the process inside and out. He is always responsive to any inquiries I might have both in person and ...
Al is the great person , He patiently answered my questions and he stayed late and wait for me to drop off my carā¦. Thank you for his help
I like the service at road 303 ,the people are very friendly š thank you very much
This my second Subaru purchase from BK and I'm happy with services received from this dealership.
Al at the front desk was patient and competent. He told us at the outset that it would take close to two hours for our car to be serviced since we did not have an appointment. The wait was painless and we were satisfied with the service.
Great service and wonderful workers. Overall, I'm very happy with Bill Kobb Subaru. Thanks
Great customer service. Al Cisneros listens to your concerns for your car. He is friendly and professional.
The employee service provided by Al Cisneros went above and beyond to adjust a billing issue. He even called the next day to inform me of another correction
The dealership was wonderful no pressure until I was ready to look, Howard B. Is a wonderful brand specialist, very knowledgeable and friendly, the whole dealer ship is friendly and makes you feel right at home when you walk threw the doors. Will definitely be recommending friends and family
Al Cisneros takes good care of customers. Very kind & knowledgeable. Never been disappointed with service.
Itās clean and the staff is friendly. I would recommend this dealership maintenance department.
the salesman was very friendly professional and knowledgeable. He showed us around the dealership and made sure we were well informed about the services available and the options available on the vehicle purchased
They were professional,knowledgeable, courteous, and pleasant to deal with. The process was quick and easy.
I found the dealershipās personnel to be friendly, warm, and knowledgeable, most especially, Winchell.
Great customer service. Trustworthy dealer. I would buy from this dealership again. They made it quick and easy.
The service department handled all of my needs and took care of my 2019 Subaru Outback. My engine light was on, and I was worried about a possible issue, but it was a minor problem, all was taken care of.
I had an appointment with Al today for an oil change and tire rotation and asked if he could have it done by a certain time so I could pick up my granddaughter and Al did his best to accommodate me and he came through!!! And that was even with getting my front brakes replaced and a wheel alignment!! My experience with this dealership has always been good!!
By far the most positive car purchase experience I have ever had . Howard Bonfield was competent , easy to talk to and answered all my questions . The but part was I got a fair price great financing and no upsell pressure ! My first Subaru is so exciting !
Great customer service. Everyone is very nice, they keep you informed every step if the way.
Great experience buying my second car there and using my first car as a trade in. They treat you very well and are very helpful. I am happy with my newer used car and will go back in a few years to upgrade.
I had excellent service at Bill Kolb Subaru, as always. The work that was needed was explained carefully, and I did not feel that I was sold anything that was not truly necessary. Nicole was my advisor and made sure I understood everything and that the work was done as quickly as possible.
Nicole, the service agent was very helpful She explained what was being checked. In terms I could understand.
Very efficient and professional. Work was completed in a timely manner, as usual. Good job.
I went there for my 6 mth lease check up & everything went fine. Alvaro help me with my phone to set up the automatic car start w/heater. Highly recommend
The service was very efficient. Ken was very friendly and thoughtful. Thank you for the good work.
I have always found the office staff very helpful and friendly and the repairs to the car when needed, to be done in a timely fashion and done well. Thank you
Very helpful, had a problem with the tire and it was taken care of quickly.
The service rep, Danille was very knowledgeable and friendly. The atmosphere was relaxing and the service was quick.
Very helpful, well mannered , The person who helped was very pleasant and took care of my problem
Easy to schedule appt online, and they get you in and out as promised. Staff is always very helpful and courteous, and never a problem with the service.
Amazing service! I would recommend to others! I received amazing customer service! All of the workers were nice and helped me!
The service staff are friendly and helpful. They take the time to explain what is going on with your car and or what you may need. Above all the people are what makes this place great!
Well equipped service center and dealership. This was a service visit. In and out in an hour (appointment made same day).
The staff is friendly and professional. I trust them. The waiting room is pleasant, and I appreciate the nice coffee machine.
As always this was great service. I will always use them for my Subaru needs.
Dannille was very helpful getting the service I needed, she not only got the job done quickly she also told I didn't need to go to safelite that system was working fine thank you Dannille.
Howard was a pleasure to deal with. Streamlined the process all with a genuine smile on his face. I love my 2024 Crosstrek.
great cust svc! stephen is always very patient and courteous! video diagnostic was great! thank you
Service representative Al was great. Very helpful and pleasant to deal with. He explained everything so I understood what was going on with my car.
Everyone was very helpful but kudos must go to Danielle Aceto who exceeded every expectation! She kept me updated about my car, called when she said she would and answered all my questions promptly. She is the epitome of what an efficient and competent employee should be.
Service Agent Danielle makes having your vehicle serviced a pleasure. Nice to see her back.
The best service I have had! I had a break down on a trip and they did a great job. Stephen was informed and helped me understand my repairs. I could not have asked for a better experience.
Excellent service as always: informative, thorough and pleasant. We had a significant amount of work this time but the waiting area is so please never mind the wait!